Warranty & Support

Built for years of comfort

CUZO armchairs are designed for a service life of 10+ years with proper use and care. To support this commitment, every CUZO armchair is backed by an Extended Commercial Warranty.

What’s covered

Our warranty covers manufacturing defects affecting the product during normal intended use within the warranty period:

• 5 years on the steel frame
• 3 years on components and mechanisms

If an eligible warranty claim arises, we will assess the case and, where appropriate, replace the defective component or offer another suitable solution.

If the warranty claim is approved, the replacement component will be supplied and shipped at no cost to the customer. If the issue is not covered by the warranty, replacement parts may be purchased separately, and shipping costs are the customer's responsibility.

What’s not covered

The warranty does not cover damage caused by:

• misuse or improper use
• improper storage
• incorrect assembly
• unauthorized repairs or modifications
• normal wear and tear
• accidental damage
• rust, corrosion, or damage caused by moisture, weather exposure, or other unsuitable external conditions
• use contrary to the product’s intended purpose or care instructions

Spare parts in stock & on request

For selected models, we also offer spare parts and replacement components separately from the warranty.

Some spare parts are available directly on our website, while others are available on request. If you can’t find the part you need online, please contact us with your order details and information about the required component, and we’ll do our best to help.

Availability may vary depending on the model, component and current stock levels.

Need help?

For warranty assistance or spare parts requests, please contact us through our contact form and include:

• your order details
• a short description of the issue or the part needed
• photos, if relevant

Important note

Our commercial warranty does not replace your statutory consumer rights under applicable law.

To preserve the comfort, appearance, and long-term performance of your chair, we recommend following the care, storage, and usage guidelines available on our website:

• Instructions & Safety
• Storage & Cleaning